Welcome to the Performance Collision FAQ Centre
Choosing the right collision repair facility is an important decision. Whether your vehicle has sustained minor cosmetic damage or requires extensive structural repairs, you deserve experienced technicians, transparent communication, and repairs completed to manufacturer standards.
Performance Collision proudly serves drivers across southern Ontario through four convenient locations in St. Catharines, Grimsby, Brampton, and Toronto. Each Performance Collision location repairs all makes and models using manufacturer-approved repair procedures, advanced repair equipment, and genuine replacement parts whenever applicable. Our teams also work directly with many insurance providers to help simplify the repair process and keep you informed from estimate to delivery.
Every repair is backed by our Lifetime Guarantee on Workmanship for as long as you own your vehicle, reflecting our commitment to quality craftsmanship, customer satisfaction, and long-term confidence.
Below you’ll find answers to many of the questions we hear most often about collision repairs, manufacturer certifications, insurance claims, repair procedures, warranties, and what you can expect when you choose Performance Collision.
Performance Collision Repair
1. Why choose Performance Collision St. Catharines?
Performance Collision St. Catharines has proudly served Performance Auto Group dealerships and drivers throughout Niagara Region since 1972. As one of the area’s most extensively manufacturer-certified collision centres, we combine decades of experience with advanced repair technology and factory-approved repair procedures to help restore your vehicle safely and correctly.
From minor cosmetic damage to major structural repairs, our certified technicians use genuine parts, specialized equipment, and computerized colour-matching technology to restore your vehicle to manufacturer standards. Every repair is backed by our Lifetime Guarantee on Workmanship for as long as you own your vehicle.
2. Which vehicle manufacturers are certified for repair at Performance Collision St. Catharines?
Performance Collision St. Catharines is proudly certified to repair Acura, Audi, BMW, Chrysler, Dodge, FIAT, Genesis, Honda, Hyundai, INFINITI, Jeep, Kia, Lexus, Mercedes-Benz, MINI, Nissan, RAM, Subaru, Toyota, and Volkswagen vehicles. We are also certified to perform aluminum repairs on Ford trucks.
Manufacturer certifications demonstrate that our technicians have completed specialized training and use approved repair procedures, equipment, and parts to help restore your vehicle according to factory standards.
3. Do you repair all makes and models?
Yes. While we maintain numerous manufacturer certifications, we proudly repair all makes and models of vehicles. Whether you drive a domestic, import, luxury, or electric vehicle, our experienced technicians have the expertise and equipment to complete high-quality collision repairs.
4. What specialized collision repair services do you offer?
In addition to complete collision repairs, Performance Collision St. Catharines specializes in carbon fibre repair, glass repair, paintless dent repair, stone chip repair, headlight restoration, paint rejuvenation, and computerized paint matching.
Our facility is equipped to perform advanced structural repairs while helping restore your vehicle’s appearance, safety, and performance.
5. Do you work with insurance companies?
Yes. We work with the majority of insurance providers and can assist throughout the claims process. Our team prepares accurate repair estimates, communicates directly with insurers when required, and helps make the repair experience as smooth as possible and convenient.
Certified Collision Repair & Safety
6. Do I have the right to choose my own collision repair facility?
Yes. In most cases, vehicle owners have the right to choose where their vehicle is repaired, regardless of recommendations provided by an insurance company.
Choosing a collision repair facility you trust allows you to make an informed decision about repair quality, manufacturer certifications, customer service, and the overall repair experience.
7. Why are manufacturer-approved repair procedures important?
Modern vehicles are designed with advanced safety systems, sensors, structural components, and driver-assistance technologies that require specialized repair procedures.
As one of Niagara’s most extensively manufacturer-certified collision centres, Performance Collision St. Catharines follows manufacturer-approved repair procedures using specialized equipment and genuine replacement parts whenever applicable. This helps restore your vehicle according to factory standards while maintaining its safety, performance, and structural integrity.
8. Will my vehicle be safe after collision repairs?
When repairs are performed correctly using approved repair procedures, specialized equipment, and quality materials, the goal is to restore your vehicle as closely as possible to its pre-accident condition.
Performance Collision St. Catharines is committed to completing repairs that help restore your vehicle’s safety, appearance, and performance with confidence.
9. What happens after I bring my vehicle in for repairs?
The repair process begins with a detailed damage assessment and repair plan. Once approved, repairs may include structural repairs, parts replacement, refinishing, calibration procedures, quality inspections, and final delivery preparation.
Our team communicates throughout the repair process to keep you informed of progress and estimated completion timelines.
10. Why do modern vehicles require advanced collision repair techniques?
Today’s vehicles incorporate advanced driver-assistance systems, cameras, radar sensors, lightweight materials, aluminum construction, and sophisticated structural designs.
Repairing these vehicles requires specialized training, manufacturer-approved repair procedures, and advanced equipment to help ensure your vehicle performs as intended after repairs are completed.
Ownership & Customer Support
11. How long do collision repairs usually take?
Repair timelines vary depending on the extent of vehicle damage, parts availability, insurance approvals, and repair complexity.
Our team works efficiently while maintaining the high standards of workmanship required to properly restore your vehicle.
12. Can Performance Collision St. Catharines help arrange a rental vehicle?
Yes. We understand that being without your vehicle after a collision can be inconvenient. Depending on your insurance coverage and repair circumstances, Performance Collision St. Catharines can help coordinate rental vehicle arrangements while your vehicle is being repaired.
Our team works closely with customers and insurance providers to help streamline the repair process, minimize downtime, and keep you informed every step of the way.
13. Does Performance Collision St. Catharines offer a warranty on repairs?
Yes. Every collision repair is backed by our Lifetime Guarantee on Workmanship for as long as you own your vehicle.
This reflects our commitment to quality craftsmanship, customer satisfaction, and long-term confidence in every repair we perform.
14. What should I do immediately after a collision?
Following a collision, prioritize safety, contact emergency services if necessary, document the scene when it is safe to do so, exchange information with other parties involved, and notify your insurance provider.
Once the claims process has begun, our team can help guide you through the repair process and answer any questions along the way.
15. Why should I choose Performance Collision St. Catharines instead of another body shop?
Performance Collision St. Catharines combines one of Niagara’s broadest manufacturer certification portfolios with advanced repair technology, specialized repair capabilities, insurance coordination assistance, and a Lifetime Guarantee on Workmanship.
For more than 50 years, drivers throughout Niagara have trusted our team to restore their vehicles with the quality, safety, and craftsmanship they expect.
